How do we put all this into practice? It is daunting. At the first level, focus on two principles: Learning to look and making safety....
This chapter has several common scenarios and advice on each one. Worth a read.
Once everyone has added meaning to the pool (after reaching safety, etc), there is still a need for action. What should we do with this...
Sometimes the problem is that the other person is resorting to silence/violence. What then? One option is to simply make it the other’s...
Share Risky Meaning When it comes to touchy information, the worst is to alternate between blunt and silence (Fool’s Choice). The less...
Claim One: Others don’t make you mad. You make you mad. Claim Two: Once you’re upset, there are only two routes: Act on them or be acted...
If someone says something sarcastic or a side remark, that means they need safety. Do not ask “What is that supposed to mean?” It can...
Most crucial conversations are about two things: Content and emotions. When we get deeply involved in one, we usually focus on only one...
The problem is not that our behavior degenerates. It is that our motives do. In crucial conversations, our motive often changes to...
The Fool’s Choice The Fool’s Choice: When you feel you have only two choices: Silently accept the problem Speak about the problem but...